In December, 2003, a committee was commissioned to review service delivery in Nigeria. The committee was mandated to examine institutional environment for service delivery, reflect on people’s experiences and draw a road map for a service delivery programme. A special Presidential retreat was organised to deliberate on the report of the committee in March, 2004. The outcome of the deliberations at the retreat was the formation of Service Compact with all Nigerians (SERVICOM) to be operational in all Ministries, Departments and Parastatals.
In compliance with government directives, the Abubakar Tafawa Balewa University Bauchi, SERVICOM unit was established in 2008 to enhance efficient and effective service delivery to stakeholders.
An integrated SERVICOM Charter of the Abubakar Tafawa Balewa University sets out the Services provided by the Abubakar Tafawa Balewa University, Bauchi and the expected standard of operation of services within the University.
The charter also give information on medium and procedure for lodging complains in case of dissatisfaction with service provided and the details of our commitment to report on these services and regularly review performance.
This Charter applies to all our staff, students, our graduates employers and to everyone who is a beneficiary of the services of the Abubakar Tafawa Balewa University, Bauchi.